Shipping policy

Thank you for choosing ATHEIA! We are committed to ensuring timely and reliable delivery of your orders. Please review our shipping policy to understand how we process and deliver your purchases.

1. Order Processing

1.1 Order Fulfilment

Orders are typically processed and shipped within 1-3 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.

1.2 Order Confirmation

Once your order is placed, you will receive an order confirmation email with details of your purchase and shipping information. Please review this information carefully and notify us immediately if there are any discrepancies.

2. Shipping Details

2.1 Domestic Shipping (Singapore)

We provide tracked shipping via Ninja Van, with an estimated delivery time of approximately 3 business days. Free shipping is available for orders exceeding SGD 50. For orders below this amount, a delivery fee of SGD 3.90 will be applied.

2.2 International Shipping (Outside of Singapore)

We offer tracked international shipping with an estimated delivery time of 2 to 9 business days. Free shipping is available for orders over SGD 100. For orders below this amount, a delivery fee of SGD 12.90 applies.

Import duties may apply and will be charged once the package reaches your destination country and must be paid by the recipient. ATHEIA does not have control over these charges, as customs policies and import duties vary by country. Please note that taxes and charges (including VAT) are included in the item price or shipping charges.

3. Order Tracking

3.1 Tracking Information

Upon shipment of your order, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the status of your delivery.

3.2 Tracking Updates

Tracking updates may take 24 to 48 hours to appear in the carrier’s system after shipment. If you do not receive tracking information within 3 business days of placing your order, please contact us at support@atheia.co for assistance.

4. Delivery Issues

4.1 Handling Delivery Issues

In the event of a delivery issue, such as a delayed or lost package, please contact our customer support team at support@atheia.co. We will work with the carrier to resolve the issue as quickly as possible. 

4.2 Address Errors

Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately at support@atheia.co.